Problems and Glitches from the trial
DAY 135 OF 1825 // MONEY - £551.00
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Looking over my notebook, noting all the major concerns and glitches i had during my trial it almost feels like I’m starting again. Though this is far, far from the truth, 80% of this idea is set in stone and ready to rock, I just need to make these few bits watertight and I’ll be well on my way.
I personally think this will be hardest part, thinking and constructing new ways to make things work, simply and effectively, with the only way of testing them is actually being on the front lines testing it on real customers. You can do tests at home, but it’s never, ever the same.
Major Concerns
1) Shoot to Print to Payment (SPP as of now and forever)
Probably THE most important aspect of the company, my SPP needs to be perfect, better then perfect, this will make or break my company.
The problem: Customer selection time and print time far to long, most customers wasn’t getting receipts due to running out of time. The selection time could be double the shoot time, then the print time on top, after 3-4 customers in a row there was a huge backlog.
Fixing it: There are many things I could do to fix this, I’ll need to test and find the best one for me. From software & printer changes to giving myself more breathing space, most customers would be happy with a next day service, though this would be my last resort … the tech is there to offer instant printing.
2) Receipts
The problem: Most customers wasn’t getting receipts. Mainly due to the work flow, sharing the receipt printer with the photo printer, there was just not enough time to get them out.
Fixing it: A step backward for a step forward. I think I’ll use written receipts for now, a dream fix would be getting a epos setup with receipt printer, maybe I’ll research and make my own machine.
3) Display boards and getting customers attention
The Problem: Though the setup was good, common sense must’ve been with the pool guy while I was designing it. Neigh all the customers i served didn’t know i offered an instance service, nor really understood how it worked.
Fixing it: Easy one to fix, I just need to show the method on how the service works, big, bright and easy to understand.
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Phase 1.9.9 – Getting ready for the next booking, further tests
I’m putting off registering myself as Private Limited company, until I’m a little more happy with the setup. I’m going to book another four weeks, two sets of two at Waltham Cross.
The major concerns I’ve listed are the things are the things that have my current attention, but I also I need to think seriously about Home Call service.
And I need to find someone to work with me!
Things to do:
Book shopping centre space
Research and find a way to offer a faster print service
Look at Epos tech and make a paper receipt
Design new displays for the studio